I try to buy local, and have frequented Town Line Hardware for a few years now. Today, I went in with a paint lid to match paint for some touch up work on doors and baseboards. I asked for a quart, but the man at the counter told me that because it was oil-based, I would need a gallon to correctly match the color. I didn't want to spend that much money, but I also wanted the color match, so I agreed to the gallon. While waiting, another customer (a painter) told me that the paint - because it was oil - would NEVER match, and that oil paints were not longer recommended for use on wood. His sentiments were then echoed by others who worked in the store. So, now I had a $65 can of paint - more than I wanted in the first place - and it STILL wasn't going to match. And yet, I was asked to pay for it anyway. I did- very begrudglingly, and left the can behind because I can't use it.
They've always had what I'm looking for!
I would have assumed that the person who told me the quart wouldn't work would have also known that the color wasn't going to work - period - before mixing a $65 gallon of paint I can't use. I'm extremely disappointed and will not be returning to that store.
Nice guys working at the store and they had what I was looking for.
Town Line Hardware Inc is a US Hardware Store based in Sudbury, Massachusetts. Town Line Hardware Inc is located at 84 Boston Post Rd, Sudbury, MA 01776, USA.
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